Who we are
Our website address is: https://www.valleyhealth.co.uk
What personal data we collect and why we collect it
We record your IP address and personal contact details when you place an order via our site. This includes your address, phone number and email address if you choose to add them.
We may record your IP address and the time of you accessing our website for analytics purposes and to track our visitor usage.
We have a contact form to allow you to send us emails directly from the website. The data we collect is not shared with anyone else.
If you leave a comment or review on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
We may use Google Analytics to track visitor usage and record statistics about you. These are not personally identifiable and are only used for the purposes of improving our website.
You can view Google Analytics terms and conditions here.
Who we share your data with
We don’t share any of your data with any third parties unless expressly confirmed with yourself or in the case of having to ship orders direct to you from our wholesalers in rare cases.
How long we retain your data
If you leave a comment or review, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Your contact information
Contact information is stored on our website indefinitely when you place an order and we may use it in order to ship out future orders if you choose to save the details on your account.
We don’t store any payment information on this website and these are handled by our third party payment processors.
How we protect your data
The website incorporates a firewall and we also use SSL to ensure data is encrypted to an acceptable standard.
What data breach procedures we have in place
Should any data breach occur we will inform all affected parties and share details on this website as well as our social media.
What third parties we receive data from
We may receive confirmations of successful or cancelled payments from our third party payment processors when you are placing an order. This is to confirm if your payment has gone through or not.
Industry regulatory disclosure requirements
CBD products sold on this website are not for use by or sale to persons under the age of 18 and are not intended for medicinal use.
Products are intended only as a food supplement and not intended to diagnose, treat or cure any illness.
All products should be used only as directed on the label.
Always consult with your physician before use if you have a serious medical condition or use prescription medications. A doctors advice should be sought before using this and any supplemental products.
How to contact us
For any GDPR related enquiries please contact our Data protection officer via email on firstname.lastname@example.org or in writing to x.